People & Operations Consultant

FEB 2026 - PRESENT · 6 months

Independent People & Operations consultancy focused on organizational diagnostics and data-backed strategies. Identifying systemic people issues before they surface as retention, performance, or leadership crises. - Manage credentialing, compliance, and partner development for a 1,000+ clinic multidisciplinary provider network across BC, Alberta, and Ontario - Apply a diagnostic methodology measuring employee trust in leadership, values comprehension, engagement patterns, and exit data to surface root causes of dysfunction, then translate findings into executive-facing insights that connect culture gaps to business risk - Build AI-driven pipeline management and people analytics tools that replace manual tracking with automated workflows (Notion, Claude) - Develop and deliver strategic P&C proposals and RFPs for national organizations including Lifemark and Diabetes Canada

Director of People & Culture

JAN 2024 - FEB 2026 · 2.2 years

Led People & Culture strategy for a multi-site healthcare organization scaling from 30 to 100 employees through successive acquisitions, building the people function from the ground up while improving voluntary retention from 93% to 95% at M&A roll-up to PMI. - Administered the full employee lifecycle across multiple sites: contracts, onboarding, performance documentation, off-boarding, and reconciled benefits structures line-by-line during acquisitions - Defined and embedded core values and mission across the organization through structured onboarding and engagement programming - Analyzed engagement data to redesign culture programming, driving a 60% increase in employee participation within the first quarter -Standardized operations through SOPs and KPI/OKR frameworks, lifting team performance 20%

Director of People & Culture

JAN 2024 - FEB 2026 · 2.2 years

Patient Experience Manager

APR 2022 - JAN 2024 · 1.8 years

As the Patient Experience Manager, my responsibility resided in the elevation of patient and staff experience. Through structured leadership and community engagement; along with performance management metrics, development of SOP training manuals, improved talent acquisition processes, and cultivation of a culture of continuous learning - retention increased from 20% to 100% in three years. The redesign of team-building and wellness programs further strengthen communication and engagement across clinical and administrative teams to enhance operational excellence and a collected sense of belonging.

Office Manager

JAN 2021 - APR 2022 · 1.3 years

As the Office Manager, I managed daily operations across multiple locations with the oversight of staff coordination and technology implementation. I led the complete transition of the new EMS, Jane - which required extensive organization, coordination, and communication. The management of the clinics online presence - website & SEO, Google analytics, social media, and blog posts created value for current and future patients, resulting in an increase of call leads, conversions, and strengthening of the clinic branding.

Chiropractic Assistant

AUG 2020 - JAN 2021 · 6 months

Front Desk Manager

SEP 2018 - MAR 2020 · 1.6 years

Franchise Owner

SEP 2015 - SEP 2017 · 2.1 years