Funding Advisor

JAN 2025 - PRESENT · 1.7 years

Orchestrated the end-to-end lifecycle of business financing, managing a high-volume pipeline of private credit, working capital, and MCA products for SMEs.

Teller

JAN 2025 - PRESENT · 1.7 years

Orchestrated the end-to-end lifecycle of business financing, managing a high-volume pipeline of private credit, platform support, working capital, and MCA products for SMEs and private entities.

Account Manager

JAN 2024 - DEC 2025 · 2 years

Authored comprehensive financial roadmaps for high-level investors, integrating estate planning and wealth preservation strategies to increase client retention.

Customer Solutions Engineer

APR 2025 - OCT 2025 · 7 months

Maintained top-level performance by delivering tailored sales and retention solutions for Commercial and Residential connected services.

Customer Success Manager

JAN 2023 - JAN 2025 · 2.1 years

Provided lifecycle support for $1B+ AUM institutional clients, ensuring high-availability for node services and MPC wallets. Grafana and Amazon Athena to deliver weekly KPI reports, reducing MTTR to under 24 hours. Co-led feature rollouts and product launches by reviewing PRs and deploying previews to ensure technical alignment with client needs. Orchestrated a cross-disciplinary onboarding protocol that reduced integration friction between sales, compliance, and engineering teams. Rectified critical API discrepancies via Postman, providing the engineering team with actionable data to prevent deployment delays.

Service Delivery Manager

JAN 2024 - DEC 2024 · 1 year

Orchestrated a cross-disciplinary onboarding protocol that reduced integration friction between sales, compliance, and engineering teams. Rectified critical API discrepancies, providing the engineering team with actionable data to prevent deployment delays.

Technical Support Lead

JAN 2022 - JAN 2023 · 1.1 years

Managed technical lifecycles for DeFi/CeFi support protocols for small teams (5-7), including rollups, yield farming, and NFT smart contract interactions and implemented bespoke and recommended OPSEC protocols for all clients.

Technical Support Team Lead

JAN 2022 - JAN 2023 · 1.1 years

Mentored a team of 10-15 specialists to exceed a 70% NPS and 95% CSAT, reporting directly to senior management on performance trends.

Geek Squad

JAN 2018 - JAN 2019 · 1.1 years

Executed rudimentary Linux/Windows troubleshooting and data recovery, maintaining high efficiency in hardware repair and OS debugging. Modernized inventory systems to ensure rapid deployment of technical resources, facilitating seamless third-party repair collaborations.