Jessica Urban

Senior Manager, Talent Acquisition

SEP 2022 - JUL 2026 · 3.9 years

- Led team of 8 recruiters hiring 405 candidates in FY23 (averaging 4.2 hires/person/month). Created and executed a strategic talent acquisition plan to achieve aggressive sales hiring targets in Boston and Denver from November 2023 - March 2024 - Enabled team to maintain 93% acceptance rate and 38.5 day time to fill while actively working to reduce time in process and increase candidate satisfaction in FY23 - Hired, coached, and trained a team of 8 recruiters who hired 465 candidates in FY22 across all non-technical departments (sales, customer success/support, marketing, leadership, and G&A). Responsible for requisition allocation and team capacity planning - Conducted post-mortem Excel analysis of sales hiring funnels and make recommendations to gain efficiencies

Recruiting Manager, Sales & Customer Success

NOV 2020 - SEP 2022 · 1.9 years

- Managed international team of 7 recruiters and 1 recruiting coordinator responsible for 321 hires in FY21 across sales and customer success organizations - Facilitated monthly and/or quarterly business reviews with sales and success VP’s to discuss progress to headcount goals, DEI progress, and risks to the business - Co-executed our company’s first and second Customer Support “Development Lab”, which created full-time job opportunities for candidates typically underrepresented at technology companies (Klaviyo hired 27 Product Experts via this program) - Assisted in designing the Talent Acquisition teams career architecture to ensure each team member has clear guidelines for performance measurement

Senior Recruiter

OCT 2019 - NOV 2020 · 1.2 years

- Hired 45 candidates in FY20 while leading a team of 3 non-technical recruiters supporting our go-to-market business - Authored and implemented an internal mobility policy, employee referral program, and cultural interview questions

Team Lead, Talent Acquisition

APR 2019 - OCT 2019 · 7 months

- Led daily scrum for sales recruiting team to effectively share candidates across North America sales offices - Met bi-weekly with sales VPs to provide insights, pipeline updates, and advise business on addressable candidate pools and competitive offer market data

Senior Sales Recruiter

JUL 2017 - MAR 2019 · 1.8 years

- Completed 6-month expat assignment in EMEA Headquarters; hired 60 candidates in FY18 and increased percentage of self-sourced hires from 2.6% in FY17 to 15% in FY18 - Hired 114 candidates across 5 departments, 4 office locations, and 52 hiring managers in FY17; sales hires accountable for over $13M in new business quota - Conducted cultural interview training sessions for Boston, Raleigh, Tempe, Dublin, and London leadership teams - Created company-wide training materials and handouts for new ATS (iCIMS) implementation, Internal Mobility program, and sales hiring resources - Collaborated with HR Business Partners, Total Rewards, and Finance Business Partners to effectively provide the business with a consultative talent acquisition strategy

Sales Recruiter

JAN 2016 - JUL 2017 · 1.6 years

- Hired 96 candidates in FY16; doubled Raleigh sales footprint after billion-dollar merger - Developed and executed a comprehensive sales recruiting strategy including events, Facebook advertising, and direct outreach campaigns (open houses/food truck events, drone mailer campaign, etc.) - Analyzed and redesigned LogMeIn’s employee referral program to further incentivize employee referrals for challenging requisitions - Hired 84 candidates in FY15 across associate, mid-level, and leadership roles within Sales, Customer Care, and G&A - Oversaw full-cycle recruiting by managing 10-30 requisitions from sourcing passive candidates through offer acceptance

Associate Recruiter

OCT 2014 - DEC 2015 · 1.3 years

Staffing Consultant

SEP 2013 - OCT 2014 · 1.2 years

- Managed full-cycle recruitment for marketing, human resources, finance, and administrative roles across a variety of industries; cultivated candidate relationships from phone screen through offer stage (interviewing, feedback, reference checks, etc.) - Proactively sourced for passive job seekers via LinkedIn, ZoomInfo, networking, and cold-calling - Screened and interviewed average of 12 candidates weekly for direct-hire division - Grew KNF&T client base via cold-calling and networking with human resources professionals and hiring managers in the greater Boston area

Account Coordinator

AUG 2012 - SEP 2013 · 1.2 years

- Interfaced with nationwide clients, partners, and vendors to ensure each events successful execution - Sold sponsorship packages for local sports events, bringing several first-time sponsors to an annual road race

Enterprise Marketing Manager

JUN 2011 - JUL 2012 · 1.2 years

- Coordinated LevelUp event sponsorship by forming relationships with conference planners, maintaining a budget, and sourcing collateral - Managed all SCVNGR and LevelUp B2B marketing initiatives including producing a webinar series with over 200 attendees - Independently conducted B2B social media outreach via Twitter - Composed and published branded posts to the SCVNGR blog and created a consumer facing resource: SCVNGR Insider.com