Founder, CEO & Chief Career Officer - Career Expert | Career Success Coach | Leadership Coach

MAY 2021 - PRESENT · 5.3 years

👉 Message me on LinkedIn I am one of the few career coaches who has Fortune 50 leadership & hiring manager experience. This gives me the perspective to know exactly what hiring managers (not just recruiters) are looking for in a Manager, Director, VP+, how to stand out, and what it really takes to be a top 1% Leader & Candidate! I have partnered with recruiters, HR leaders, hiring managers, and leaders to understand and distill the most important qualities and traits of successful leaders and how to find these in candidates and develop them in leaders. Through all this and hundreds of interviews, I have learned what the Top 1% of candidates do and built a system that works to help leaders, aspiring leaders, and high performers learn these skills and get the jobs & opportunities they really deserve! ► I help YOU master YOUR resume + LinkedIn so you STAND OUT and get NOTICED ► I help YOU learn how to ROCK your interviews and build real, memorable connections with hiring managers & GET OFFERS! ► I help YOU learn the skills to negotiate like a PRO to get the best total compensation package possible ► I really care. My sole reason for LeaderUP is to help YOU find success and fulfillment in your career. Success YOU DESERVE and have earned by working harder, learning more, and putting in the effort to SUCCEED! I have created the LevelUP Leadership Top 1% Candidate Coaching Program to help leaders get promoted and land their dream jobs using Top 1% Applicant Strategies, leveraging the top SECRETS learned from Expert Resume Writers, Recruiters, Hiring Managers, Leaders, and Top Candidates, as well as many failures, successes, and continuous improvement! ► LevelUP Leadership Top 1% Candidate Coaching Program MESSAGE me on LinkedIn to learn more and how I can help you! Email me at Leaderup.Program@gmail.com

Founder & CEO - Lead Consultant & Managing Principal

FEB 2021 - PRESENT · 5.6 years

Making the Future Happen Solutions was created to help move forward innovative ideas, services, minds and leaders. More info coming soon! Feel free to reach out directly for more details, we look forward to potentially working with you! Current Focus Areas Includes: - Consulting Services - Leadership/Executive Coaching - Pre Sales, Sales Strategy & Execution - Start-up Coaching & Mentoring

Executive Director Transformation & North America Operations

JUL 2020 - NOV 2020 · 5 months

Was recruited and brought in to lead the transformation organization of over 150+, consisting of 3 main groups the Data Science & AI/ML team, Business Transformation & Portfolio Management team and lastly the System, Tools and Integrations team. Tasked with using data, automation, cutting-edge innovative technologies to transform the way Lumen North American operations operate. Scope included all Copper and Fiber networks, national and international, consumer as well as enterprise products and solutions. Our task was simple, to plan, execute and deliver large-scale transformation efforts, removing over $200M of cost savings and revenue acceleration per year. The complexity came in how to actually do this, having a laser-sharp focus on execution and delivering results, while fostering & maintaining the culture and spirit of innovation. This included partnering, pushing the limits and innovating with the best minds, companies and consultants in the industry!

Consumer Experience Transformation - Director Strategic Enablement and Data Operations

JAN 2020 - JUL 2020 · 7 months

Tapped to do what I did in the Xfinity Mobile organization but across all of Comcast's Products and Operations, including TV, Internet, Voice, Xfinity Mobile, Xfinity Home and more. This new role expanded responsibilities and direct leadership of two additional teams, managing all digital data operations and Adobe Website Tagging and Analytics for all of Comcast Cable.

Xfinity Mobile - Director Customer Experience Delivery, Operations and Analytics

AUG 2018 - JAN 2020 · 1.5 years

SCOPE: All of XM Operations | Strategy and Innovation for Data, Product, Design, UX, Customer Support, Retail and Marketing to take the business to the next level | Delivery of Operational & Data Solutions | Customer Experience Insights and Customer Journey Deep-dives ◾️ Tasked with transforming XM to be customer focused and data driven in all our operational and strategic decisions ◾️ Built out the strategy, plan, change management and delivery of this vision: ◽️ Created processes, capabilities and building out a team to enable our data first goals ◽️ Defined Requirements, Building ETL and Aggregating OMNI Channel Customer Experience Data ◽️ Made data relevant, error free, available, understandable and giving access to everyone in XM ◽️ Identified, built and launched tools to enable self-serve analytics & insights ◽️ Established structured listening mechanisms to understand what’s most important to our customers ◾️ Identified and quantified our top business-wide opportunities in our customer experiences and operations ◾️ Delivering cross functional programs and strategic solutions to the top issues across XM saving over $5M annually

Xfinity Home - Sr. Manager Tech Operations and Strategy

JUL 2016 - AUG 2018 · 2.2 years

SCOPE: National Responsibility | +5 major annual programs | $150M Budget | 18 matrixed reports | Leadership of Strategy & Operations of 5,000 Security Technicians | Quality & Performance of Over +600,000 Installations/year ◾️ Lead capital and opex programs to drive key operational and quality metrics including: Tech Availability, DOJ Tech & Order Support, Repeat Rates M1 Churn, Time in Home and NPS, Customer Experience & Install Quality ◾️ Develop requirements for new products and product enhancements based on field, customer insights & NPS data ◾️ Manage field launch of new products, development of install processes and quality controls for professionally installed XH products to drive improved customer experience, NPS and truck roll & call reduction Key Achievements: ◾️ DROVE QUALITY & REDUCED CHURN: Designed new metrics, led and nationally launched updates to the installation verification score (IVS 2.0) run on every install, utilizing a structured change management approach. ◽️ Reduced M1 Churn by 50 bps and drove 65% increase in mobile app downloads on day of job ◽️ 68% improvement in sensor signal strength quality on new installs, reducing M1 Calls & Truck Rolls ◽️ Developed a dashboard in Tableau for field leads to improve management and performance of KPIs ◾️ REDESIGNED INSTALL PROCESS & CUSTOMER EXPERIENCE: Led strategy, planning and execution of the initial Perfect Install Program to review the end-to-end sales through installation experience. ◽️ Program delivered 20+ recommendations and 11 core projects to improve the Tech & Customer Experience ◾️ IMPROVED AVAILABILITY & PRODUCTIVITY: Drove the best 0-5 day tech availability and average time to install results in XH history EOY 2017 through strategic project planning & execution ◾️ REDUCED DEFECTS: Reduced 37% of calls through root cause analysis of DOJ Tech call data, development of solutions and support of the program management of 3 functional work streams.

Internet Sales, Marketing, Chat Strategy and Operations

AUG 2013 - JUL 2014 · 1 year

3rd Rotation - Verizon Leadership Program SCOPE: Led Prepaid, Tablet Internet Channels, Chat Strategy & Execution and Advanced Analytics & Customer Insights ◾️ OPERATIONAL EXCELLENCE: Designed and led a prepaid chat project to utilize specialized sales chat reps on prepaid pages resulting in a 27% gross add lift and improved customer satisfaction ratings. ◾️ VENDOR & PERFORMANCE MANAGEMENT: Led vendor management, project design, compensation model, training, implementation strategy and execution for the Verizon Wireless Sales Chat Program ◾️ BIG DATA: Led BlueKai and Big Data adoption at VZW and developed strategic A/B testing for personalization and landing page optimization utilizing MECLABS, resulting in 20% lift in high-value customer segments.

Traffic, Capacity and Data Performance Engineering

AUG 2012 - AUG 2013 · 1.1 years

2nd Rotation - Verizon Leadership Program SCOPE: Led cell site planning & capacity for over 1200 sites, $400M in assets and $50M in mass calling event initiatives ◾️ BUDGET & FORECASTING: Led mass calling events planning for all of Houston-Gulf Coast region including network capacity planning, budgeting and equipment dimensioning of 85 events / event areas and over $50M in resources and assets. ◾️ CREATIVE INNOVATION: Saved over $9M by leveraging current assets in the maintenance of ALL HGC cell site’s CE, 1X, EvDO and backhaul capacity. ◽️ Co-led 2012-2015 LTE Interface capacity planning of over 1200 NB sites, sector-splits, and small cells.

Engineering, Marketing and Sales Lead

MAR 2010 - OCT 2010 · 8 months

• OPERATIONS EXCELLENCE: Increased speed and accuracy of all new jobs and bid requests by 40% by standardizing the work flow process & increased productivity by implementing a Microsoft Access Database • MARKETING INNOVATION: Created a new value added marketing plan & bid presentation pamphlet resulting in 35% lift on accepted jobs.

Locomotive Proposals Engineer

MAY 2008 - JAN 2009 · 9 months

◾️ BUSINESS PROPOSALS: Managed engineering technical proposals for new and existing markets including the Freightliner Guinea ES44ACi Locomotive worth over $40M; Co-managed all Superskids for ASIA & Russia ◾️ VENDOR & SUPPLIER OPTIMIZATION: Led a cost-benefit proposal to re-engineer GE equivalents to 14 Union Pacific cables, projected to reduce replacement cable costs and lost productivity time by 45%.

Manufacturing and Operations Lead

FEB 2007 - MAY 2008 · 1.3 years

◾️ LEADERSHIP ROTATIONS: Completed 5 functional rotations in Material, Process, Lean, Quality and Engineering ◾️ PROCESS INNOVATION: Developed and successfully implemented a comprehensive material management and inventory tracking system utilizing Lean Kanban and JIT strategies to systematically automate inventory management resulting in a yearly savings of over $15M. ◽️ Consolidated over 800 parts and eliminated an average of +5 hours and ~3.5 takt stopping shortages per/wk. ◾️ PROCESS AUTOMATION: Created a material-tracking and process tool that identified and prioritized backlogged high profile items in a continuously moving lean line resulting in Maincab ending 2nd Qrt 2008 on schedule for the first time in over 3 years. ◾️ SAFETY & ERGONOMICS: Led safety and ergonomic projects including installation of pneumatic vices to eliminate 90% of repetitive motion and increasing productivity by nearly 50%.