Service Coordinator

JAN 2022 - DEC 2024 · 3 years

Oversaw service coordination for 100+ seniors in a HUD-funded independent living facility. Created SOPs for service coordination, training manuals, and resource guides to improve staff efficiency, and produced monthly newsletters and educational flyers to engage residents and promote well-being.

HUD Service Coordinator

OCT 2022 - OCT 2024 · 2.1 years

In my role at Baptist Senior Family, I coordinated essential services for over 100 seniors, enhancing their quality of life through engaging programming. I crafted monthly newsletters and flyers to promote participation and developed standard operating procedures to streamline service delivery. My efforts significantly improved community engagement and resource accessibility for residents.

Resident Services Coordinator

MAR 2021 - SEP 2022 · 1.6 years

In my role at National Church Residences, I coordinated resident services for two HUD-assisted housing sites, focusing on health, wellness, and community engagement for over 65 seniors. I developed newsletters and promotional materials to highlight a variety of monthly events, while also creating a ministry program that significantly increased resident participation. My efforts contributed to a vibrant community atmosphere and improved resident well-being.

Assistant Property Manager

OCT 2020 - MAR 2021 · 6 months

In my role at National Church Residences, I oversaw the daily operations of an 80-unit multifamily HUD housing facility. I focused on streamlining administrative processes, coordinating staff efforts, and addressing resident concerns effectively. My commitment to excellence resulted in a 99% resident retention rate and 100% monthly rent collection, showcasing my dedication to both resident satisfaction and operational efficiency.

Human Resources Specialist

JAN 2018 - DEC 2018 · 1 year

Led HR and payroll initiatives at Mallet & Co. subsidiary in Carnegie PA during a corporate system conversion from Peoplesoft to Workforce Now. Facilitated training on Cornerstone LMS, authored HR/payroll SOPs to streamline processes and recover $13K during self-led disability benefits audit. Created SOPs for onboarding, payroll, benefits administration, job descriptions, offboarding.

Human Resources Specialist

JAN 2018 - DEC 2018 · 1 year

At Vantage Specialty Chemicals, I played a pivotal role in supporting HR operations during a significant system conversion. I ensured seamless payroll continuity for 2,000 employees while maintaining HRIS data integrity. My contributions included delivering training on the new system and authoring standard operating procedures to streamline HR processes. Additionally, I successfully conducted a benefits audit that recovered $13K in overpayments.

Office Manager

JAN 2013 - DEC 2015 · 3 years

Supervised and mentored 2 administrative assistants and managed administrative operations at an 85-bed assisted living facility, maintained 100% rent collection of over $500K revenue; created SOPs for caregiver role and admin support role.

Regional Business Manager (Interim) & Business Office Coordinator

MAR 2006 - OCT 2010 · 4.7 years

Selected to lead the regional rollout, transitioning nine administrative assistants into business office coordinator roles across senior living communities in Western PA & OH. Completed OmniLearn's five-day train-the-trainer certification (ADDIE model) and facilitated blended learning to combine LEAP, ADDIE, and STAR principles across three phases: online/OTJ, instructor-led classroom, and interactive reinforcement. * Partnered with Executive Directors and Regional Business Managers corporate-wide on candidate assessment, targeted selection interviews, skills evaluation, and feedback sessions * Built & delivered onboarding curriculum for hiring, time management, change management, and systems training (PeopleSoft HR, Kronos payroll, BASIS financials) * Transitioned into the BOC role at a Pittsburgh community, managing HR operations, payroll, and AP/AR while reinforcing Sunrise's ability-motivation-attitude culture