Customer Experience Manager

AUG 2024 - PRESENT · 2.1 years

Founding CX Manager at a venture-backed resale technology company powering branded and peer-to-peer resale for modern retail brands. Brought in above the posted level; formally leveled to P4 (strategic leadership) in early 2026.

Independent Consultant, Strategy & Operations

AUG 2023 - NOV 2024 · 1.3 years

Advised an early-stage wellness brand on go-to-market strategy, DTC operations, and social commerce, supporting activations across TikTok Shop and direct-to-consumer farmers-market channels.

Customer Service Manager

JUL 2022 - AUG 2023 · 1.2 years

Brought in to build the customer service function from the ground up — a newly created role at one of luxury fashion's fastest-growing brands, reporting to the Senior Director of E-commerce.

Customer Service Supervisor & Proactive Service Lead

MAY 2019 - JUN 2022 · 3.2 years

First in the NA region promoted to Supervisor. Managed a 10–15 person team and led proactive service initiatives with senior and director-level leadership. Mentored directly by the SVP of Customer Excellence.

Advisor → Senior Advisor

MAY 2016 - MAY 2019 · 3.1 years

First in the NA region promoted to the newly created Senior Advisor role. Selected as 1 of 3 founding members of Farfetch Platform Services (B&W Project), a white-label CX function for brand partners.

Sales Lead

JAN 2013 - JUN 2016 · 3.5 years

At Ann Taylor LOFT, as a Sales Lead, I was responsible for driving the store's sales efforts and meeting target goals while ensuring a high level of customer satisfaction. I led a team of sales associates, providing them with guidance, training, and motivation to enhance their performance. I also managed the store's visual merchandising, ensuring that it adhered to the company's standards and promoted optimal product visibility. Additionally, I handled customer inquiries and complaints, providing solutions that maintained the company's reputation for excellent customer service. Furthermore, I assisted in inventory management, tracking stock levels, and placing orders as necessary. I also collaborated with the store manager in strategizing sales plans and promotional activities.

Production Manager

SEP 2015 - APR 2016 · 8 months

At Wind Productions, LLC, I managed end-to-end production for a company specializing in photo, video, and editing services for weddings, bridal showers, and bar and bat mitzvahs, serving a high-end clientele. I coordinated staffing for every job — confirming photographers and videographers for each site and assigning projects to our editors — while securing permits with cities and venues and finalizing contracts between the owner and clients. I served as the primary point of contact for clients from booking through final delivery, keeping communication clear at every stage. I also managed the backup, organization, and archival of all photo and video assets across concurrent events, safeguarding irreplaceable client footage. Alongside the production side, I handled the day-to-day operations of the office, implemented policies and procedures, and helped keep workflow running smoothly.

Hostess

SEP 2011 - MAY 2012 · 9 months

Brand Representative

MAR 2008 - JUN 2010 · 2.3 years