Vice President, Product

JUN 2022 - JAN 2023 · 8 months

Owned $500MM P&L, enhancing omni-channel customer offerings (Buy Online Pick-up In-Store, Same-Day Delivery, returns, and subscriptions) and improving client retention and satisfaction. Delivered multi-million-dollar cost reduction via omni fulfillment levers including minimizing split shipments, driving store traffic, and reducing unprofitable SKUs. Led the Asian and Pacific Islander associate resource group of 150 people by organizing cross-company panels and events to drive awareness and mentorship.

Vice President, Operations

SEP 2020 - MAY 2022 · 1.8 years

Owned a $50MM P&L by designing the store of the future with a focus on profitability (construction, assortment optimization), sales (store labor), and innovation (omni, sustainability). Stabilized and grew the business by integrating a new strategic planning process/system. Surpassed 2021 goals (sales, gross margin), specifically $90MM EBITDA. Scaled the business by onboarding a General Manager, defining an organization structure and hiring new leadership. Owned store operations for 130+ stores, and enabled customer and associate interactions through integrated technology upgrades for communications and tasks and labor planning.

Acting Chief of Staff

MAY 2020 - SEP 2020 · 5 months

Facilitated the effective performance of CEO responsibilities inclusive of onboarding leaders, creating new culture, and driving earnings/Board of Directors meetings. Established a one-year strategic plan for BBBY based on Objectives and Key Results (OKRs) for each C-suite member to drive the foundation of a strategic roadmap. This plan was powered by the capital raised from the disintegration of company assets from the core business.

Vice President, Corporate Strategy

JUL 2019 - SEP 2020 · 1.3 years

Created and executed a transformation framework across 7 business units, during executive turnover. Accelerated the execution, connectivity, and risk mitigation of urgent initiatives across all functional areas during Executive Team turnover and support from key consulting firms including BCG, Deloitte, McKinsey, AT Kearny, Alix Partners, and Alvarez & Marsal.

Director, Product

JUL 2018 - JUL 2019 · 1.1 years

Reimagined vendor ecosystem, reducing onboarding by 20%, enhancing inventory visibility, and 200% SKU growth.

Director, Operations

FEB 2013 - JUN 2018 · 5.4 years

Achieved 20%+ YoY sales growth for four consecutive years by optimizing digital processes and expanding the team from 20 to 150. Bottom-line P&L savings of 20+ FTEs by improving 50+ processes with the use of Machine Learning algorithms (predictive and generative AI including Natural Language Generation).

Senior Account Manager, Client Delivery

JUL 2007 - JAN 2013 · 5.6 years

Developed $15MM+/year Unilever account, delivering a global production platform for 75+ brands and 20+ agencies. Cultivated $7MM Merrill Lynch pipeline, overseeing 75+ global team members to enhance compliance systems.

Account Manager, Client Delivery

FEB 2005 - JUN 2007 · 2.4 years

Improved operational efficiency by 30% at Merrill Lynch by modernizing key financial applications. Managed accounts across digital marketing (Associated Press, MetLife, GE, Rolling Stone, Dow Jones) and financial services (Bessemer Trust, Bridgewater Associates, JPMorgan).

Associate Manager, Client Delivery

JAN 2001 - DEC 2002 · 2 years

MetLife: Designed and tested the new website for customers to learn and buy insurance products. Led testing for Scholastic's Read180 e-Learning platform; delivered internal project management training.

Developer, Client Delivery

JUN 2000 - DEC 2000 · 7 months

Supported recovery of failed PaineWebber trading platform project, enabling future referrals and sales.