Writer, Editor & Workshop Leader

DEC 2013 - PRESENT · 12.7 years

● Lead high school creative writing workshops for 7 years, designing curriculum across a range of non-fiction forms including personal essays, hermit crab essay, 'one sentence' essays and ekphrastic writing ● Conduct author interviews for publication, including comedian Cameron Esposito and Olympic figure-skater Adam Rippon ● Co-Editor of Pine Hills Review (2021–present); coordinated a Mall-themed Special Feature issue end-to-end with a 5-month turnaround; former reader for LIT and Painted Bride Quarterly ● Written 20+ book reviews for Lambda Literary Review and The Inquisitive Eater; copywritten for TechWalk, SkinnyFatTies/AirTailor, and The Incredible Sestina Anthology ● Published 20+ pieces of written work, most notably in The Rumpus, The Billfold, The Under Review, and Unwinnable

Product Owner

OCT 2022 - OCT 2025 · 3.1 years

● Identified opportunities to reassign workflow ownership from Product to Ops, accelerating execution speed ● Coordinated platform workflow enhancements, adapting quickly to operational pain points and new business needs ● Implemented metadata automation, reducing manual data entry by 50%, improving operating efficiency & accuracy ● Prioritized updates during wind-down, balancing capacity and critical needs, ensuring continuity of core operations ● Maintained 20+ pages of user-facing documentation for a variety of internal products via Atlassian Confluence ● Triaged and resolved bugs for enterprise platform and internal tools with 48-hour turnaround

VOD Operations Lead

APR 2021 - OCT 2022 · 1.6 years

● Developed inclusive QA test cases, accurately simulating user behavior and proactively reducing potential friction ● Assisted in 2 workflow overhauls through meticulous testing resulting in minimal impediments in daily operations

Operations Lead, VOD

DEC 2017 - APR 2021 · 3.4 years

● Owned 12+ content workflows, delivering of 1,200+ assets monthly, ensuring timely and accurate distribution ● Improved content delivery efficiency by 4 weeks, transforming a delayed workflow to one ahead of schedule ● Partnered with product team to refine workflow processes, improving operational efficiency by 30% ● Proactively coordinated with clients and providers to prevent logistical roadblocks in delivering products on time ● Created 20+ pages of standardized workflow documentation, improving onboarding and reducing operational errors

Operations Coordinator, EST Scheduling

JUN 2015 - DEC 2017 · 2.6 years

● Managed delivery of 1,000+ assets monthly through proprietary CMS, maintaining a sub-5% metadata error rate ● Tracked and communicated asset status across multiple systems, supporting coordination and visibility across teams

Staff Editor, MouthMedia

JAN 2018 - MAR 2018 · 3 months

MouthMedia Network is the premiere podcast network covering the business of various lifestyle industries. I contributed to the overall content strategy of the network and manage social media content. (MouthMedia Network is a project of Open Source Business.) ● Coordinated and brainstormed with team to develop and execute content strategies ● Drafted writing around company thought leadership and other content ● Managed social media platforms to promote podcast content, events and podcast player

Managing Editor, Open Source Fashion

DEC 2014 - DEC 2017 · 3.1 years

Open Source Fashion, a project of Open Source Business, was a business development firm with a focus in the fashion industry and related technologies. I managed the content that was created for our website, especially our blog, and promoted it and the company on social media platform. My writing for OSF has been featured at AlleyWatch. ● Coordinated and brainstormed with team to develop and execute content strategies ● Drafted writing around company thought leadership and other content ● Edited content ensuring consistent presentation and editorial quality for website ● Wrote blog content that provides big-picture analyses of the fashion tech business space ● Managed social media platforms to promote content and feature industry news and events ● Assisted in the production and day-of coordination of discussion panels and all-day conferences

Content Coordinator, Open Source Fashion

MAR 2012 - DEC 2014 · 2.8 years

Communications Coordinator

APR 2014 - NOV 2014 · 8 months

● Owned planning and execution of the organization's 1st shareholder meeting, coordinating cross-functional teams ● Led creation of the organization's internal newsletter and contributed to quarterly member newsletter ● Informed marketing strategy and government relations with market analysis and healthcare legislative research ● Drafted and edited press releases, advertising copy, and government outreach communications ● Managed press archive & media contact database to support the organization's media relations strategy ● Established a daily media monitoring process, delivering curated industry news to keep staff consistently informed

Office Coordinator

MAR 2013 - APR 2014 · 1.2 years

● Proactively built operational processes to support rapid headcount growth during company's early scaling ● Managed vendor, building & security relationships across 3 office spaces during organization's physical expansion ● Partnered with CFO to build foundational finance workflows: invoice processing, expense reporting & payroll ● Supported COO and HR in onboarding 30+ new hires, including coordinating new employee workspace setup ● Provided executive support to the full C-suite team for scheduling, travel, and operational needs during early stages ● Coordinated content of initial version of website with vendors to strengthen web presence

Program Assistant - Office of Career Development

SEP 2010 - AUG 2012 · 2 years

● Served as first point of contact for the office managing a variety of inquiries, assisting visitors and scheduling appointments ● Initiated successful expansion of social media outreach and web presence with original daily web content --- Wrote original blog features including career Q&As and alumni interviews --- Managed and wrote content for center's social media accounts --- Trained incoming staff in office management on social media outreach ● Generated publications including monthly career event calendars and resource guides ● Managed job and employer database, verifying and authorizing over 150 employers and 150 jobs monthly ● Developed, produced and staffed programming events including career panels and workshops --- Coordinated all aspects of the Slush to Shelf: Careers in Book Publishing Panel --- Co-facilitated Using LinkedIn to Develop Your Career Workshop

Agency Intern

JAN 2011 - JUN 2011 · 6 months

(Now Massie McQuilkin Literary Agents) ● Assessed full and partial manuscripts for potential agency representation ● Evaluated unsolicited manuscript queries, averaging 30 per day ● Wrote reader reports, acceptance and rejection emails ● Provided administrative support to agents and agency assistant

Associate Editor

JAN 2010 - APR 2010 · 4 months

● Edited IEEE journal articles for spelling, grammar and adherence to client's style guide ● Corrected errors in HTML and XML coding ● Researched articles and wrote article summaries for the DCL Newsletter / Blog

Co-Editor-in-Chief

MAY 2008 - DEC 2008 · 8 months

Beginning as a staff writer, I eventually joined the main staff and later became Co-Editor-in-Chief. During my brief tenure, my fellow co-editor-in-chief and I helped keep the paper running after a major cut to the its budget. ● Wrote 60+ articles on topics such as: campus and Capital Region issues and extracurricular events --- Created 'Rose Rockers' feature, providing focus on student bands and annual Rose Rock concert ● Managed budget concerns (circulation, printing, stipends & events) with co-Editor in Chief ● Supervised staff of 7 editors & 30 contributing writers to oversee production and editing ● Promoted and represented The Chronicle on campus and in the local community ● Planned layout of weekly issues and yearly redesigns of print formats of paper ● Expanded and managed newspaper’s web presence through online editions, Flickr & YouTube

Layout Editor

JAN 2008 - MAY 2008 · 5 months

Staff Writer

NOV 2006 - JAN 2008 · 1.3 years