Artifacts
Smarsh · People Transformation and Strategic Initiatives Director
Cut HR service-desk administration in half with a new AI agent
At Smarsh, a global software company with around 1,200 employees, our HR service delivery model relied heavily on manual, high-touch administrative support. I led the launch and optimization of AskHR AI, the company's first conversational HR agent, as part of a broader shift toward tiered support, structured intake, and employee self-service. I worked to integrate the tool into day-to-day HR operations and refine it based on usage, pushing adoption across the employee base. Within six months of launch, service-desk administration dropped by 50%, freeing capacity for higher-value HR work.
Not validatedRedesigned HR operating model supporting a company's path to $100M+ EBITDA
At Smarsh, I helped redesign the HR operating model for a 1,200-person global software company, shifting service delivery toward tiered support, structured intake, automation, and employee self-service. This work ran alongside a broader three-year effort to improve company profitability. I contributed through org design, spans and layers analysis, workforce planning, and succession and critical-talent strategy, working to align the HR structure with the company's growth and efficiency goals. Over that period, the company moved from marginal profitability to over $100M in EBITDA, with the HR transformation work cited as one of the contributing levers.
Not validated
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Leave a testimonialWork history
Sep 2026 - Present · 3 months · Director, HR Transformation
Smarsh
2 artifactsDec 2023 - Sep 2026 · 2.8 years · People Transformation and Strategic Initiatives Director
Dec 2021 - Jun 2023 · 1.6 years · Head of Learning and Organizational Development
Mar 2019 - Dec 2021 · 2.8 years · Manager, Operational Transformation, Senior Organizational Development Specialist
Mar 2015 - Mar 2021 · 6.1 years · Marketing and Management Consultant
Jan 2015 - Apr 2018 · 3.3 years · Business Transformation Manager
Jun 2009 - Jan 2015 · 5.7 years · Innovation Manager, Global Marketing Manager, Communications Coordinator
Jun 2005 - May 2009 · 4 years · Sports Editor, Reporter
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