At Smarsh, a global software company with around 1,200 employees, our HR service delivery model relied heavily on manual, high-touch administrative support. I led the launch and optimization of AskHR AI, the company's first conversational HR agent, as part of a broader shift toward tiered support, structured intake, and employee self-service.
I worked to integrate the tool into day-to-day HR operations and refine it based on usage, pushing adoption across the employee base.
Within six months of launch, service-desk administration dropped by 50%, freeing capacity for higher-value HR work.
Smarsh