Fora Travel Advisor

DEC 2022 - PRESENT · 3.7 years

Luxury and Bucket List Travel Agency and Freelance Writing

SEP 2021 - PRESENT · 4.9 years

Client Executive

JUN 2011 - MAR 2014 · 2.8 years

Managed the relationship between IBM and Southwest Airlines for business and technology services, hardware and software.

Strategic Change Managing Consultant (Travel & Transportation Industry)

OCT 2002 - JUN 2011 · 8.8 years

Worked with international commercial airlines to create a process taxonomy, document current business processes and root cause analysis, and then led a series of workshops to define the future state both in strategy and then at a business process level. Helped lead Vendor Analysis discussions with Airline C-Level Leadership looking to move from one Global Distribution System to another. Led the roadmap workstream for a large global transportation provider including defining projects, creating business cases, identifying and evaluating priorities using a weighted model and delivering a multi-year roadmap that sequenced foundational and transformational projects.

Management Consultant (Travel & Transportation Industry)

OCT 1999 - DEC 2002 · 3.3 years

Worked with airline clients on a variety of different initiatives including Client Airport Experience of the Future and creating an evaluation system for flight attendants across bases. After 9/11, I worked with the US government on what would become Homeland Security and the Transportation Security Administration. Led a team at multiple airports across the United States to evaluate and retrofit security checkpoints to align with new processes, procedures, and tools related to airport security.