Kelsey Michaud

Client Service Delivery Manager, Media Intelligence

APR 2018 - PRESENT · 8.5 years

Manage a portfolio of clients that subscribe to our PR & Media Intelligence services Provide training and support for our Media Monitoring platform Collaborate with our Delivery Team to ensure the client is maximizing the potential of their service Work closely with our sales and service teams to ensure clients are aware of all the ways we can support their PR & Digital Media Service needs

Client Order Specialist

AUG 2014 - NOV 2015 · 1.3 years

-Support a global sales team/client base by managing the quote to order process end to end. -Work closely with sales team, credit and collections department and client to ensure services are delivered and issues are resolved as quickly and accurately as possible. -Support sales administrative activities such as marketing materials distribution - Support trial management, obtaining info for IDs, tracking upcoming expirations - Support debt collection issues related to commercial events - Develop customers' relationships to address minor issues quickly, to develop greater familiarity with accounts

Service Associate

APR 2014 - AUG 2014 · 5 months

Intern

JAN 2011 - DEC 2013 · 3 years

ECCF manages charitable funds and provides education, grants, and services to all non-profit organizations in Essex County, Massachusetts. My time there included research of non-profits and their leaders in the area, organizing all donors and board members in the FIMS and SalesForce CRM databases, creating spreadsheets of possible donor opportunities, as well as other office assistant tasks, including answering phones. I previously worked there during summer and winter breaks, and now assist in the office when extra help is needed.

Intern

JAN 2012 - MAY 2012 · 5 months

Observed courtroom proceedings as well as received in-depth office experience, including filing, research, and reviewing past cases.

Intern

APR 2009 - JUN 2009 · 3 months

As an intern for Attorney Lynn Murphy, I received intensive hands-on training of all the inner workings of a law office. My time there, although short, was spent attending court sessions, filing paper work, organizing clients using an online database, learning to write court documents, and researching precedent.