Client Success Manager

JAN 2022 - JAN 2024 · 2.1 years

Led global deployments of employee communications and employee advocacy SaaS platform. Ensured maximum value realization for high-touch, high-growth accounts. Trained platform users and drove sales within accounts through trust-building and strategic recommendations.

Manager, Client Experience

JAN 2020 - JAN 2022 · 2.1 years

Created client success journey for entrepreneurs from beginners to $1M+ revenue. Moderated social community of 2500+ members. Managed team of two Customer Service Representatives and planned VIP events for 100+ people.

Independent Private Contractor

JAN 2018 - JAN 2020 · 2.1 years

Developed fundraising campaign infrastructure for six candidates and one political organization. Designed fundraising event logistics, communications strategy, and managed host committees for women-owned startup firm.

Account Executive

JAN 2015 - JAN 2017 · 2.1 years

Managed sales of monetization optimization SaaS as pioneer sales team hire. Sold directly to C-suite level clients in rapidly growing, bootstrapped startup.

Manager of Direct Marketing, Office of Annual Giving

JAN 2006 - JAN 2015 · 9.1 years

Led fundraising efforts to increase alumni engagement and optimize giving. Managed Direct Marketing program and planned alumni events including regional and reunion events.