Samaa Abdelwanis
Administrative & Protocol Coordination Professional | VIP Logistics, Payroll & Executive Support | Bilingual Arabic/English
Cairo, Egypt
Administrative & Protocol Coordination Professional | VIP Logistics, Payroll & Executive Support | Bilingual Arabic/English
Cairo, Egypt
Work history
Client Operations & Logistics (Independent Practice)
Client Operations & Logistics (Independent/Freelance)
National Organization for Management and Investment (Ministry of Defense Environment)
Independent/Private Client Services
Independent/Freelance
JUL 2024 - PRESENT · 2.3 years
Client Operations & Logistics Coordinator
JUL 2024 - PRESENT · 2.3 years
Orchestrate end-to-end schedules, transportation, and daily logistics for international delegations of up to 23 participants in Cairo, Egypt. Secure government permits, entry approvals, and compliance documentation. Execute real-time schedule adjustments and resolve logistical disruptions across multiple vendors. Facilitate bilingual (Arabic/English) client liaison for over 50 clients, itinerary planning, and post-event service follow-up. Uphold active professional licensing, accurate operational records, and independent compliance reporting.
JUL 2024 - PRESENT · 2.3 years
Client Operations & Logistics Coordinator
JUL 2024 - PRESENT · 2.3 years
Orchestrate end-to-end schedules, transportation, and daily logistics for international delegations of up to 23 participants in Cairo, Egypt. Secure government permits, entry approvals, and compliance documentation. Execute real-time schedule adjustments and resolve logistical disruptions across multiple vendors. Facilitate bilingual (Arabic/English) client liaison for over 50 clients, itinerary planning, and post-event service follow-up. Uphold active professional licensing, accurate operational records, and independent compliance reporting.
DEC 2022 - JUN 2024 · 1.6 years
Administrative Assistant
DEC 2022 - JUN 2024 · 1.6 years
Coordinated advance preparation and service coverage for three presidential villas during the 2023 Arab Presidential Summit, ensuring zero protocol deviations for over 200 high-profile guests. Directed weekly scheduling for four senior managers and the Front Office Director. Processed attendance, leave, overtime, and payroll inputs for 40+ staff across 18 consecutive monthly cycles using OASIS and H2O, maintaining zero discrepancies. Resolved 200+ monthly operational requests via Salesforce GXP, achieving a 98% same-day resolution rate and delivering daily action reports to EXCOM. Trained 15+ personnel across Front Office, Housekeeping, Engineering, and Room Service on SOPs and system workflows, accelerating onboarding timelines by approximately 20%. Drafted executive correspondence, meeting minutes, operational logs, and management reports while safeguarding confidential guest records and compliance files under strict security protocols. Oversaw 200+ monthly maintenance and service requests through Salesforce GXP, coordinating cross-department follow-up, tracking progress, and supporting timely resolution and accurate documentation. Administered system access provisioning and coordinated help-desk escalations, improving system uptime by 15%. Fielded daily executive communications and routed complex inquiries, resulting in a 40% reduction in communication delays.
Administrative Assistant
DEC 2022 - JUN 2024 · 1.6 years
Coordinated advance preparation and service coverage for three presidential villas during the 2023 Arab Presidential Summit, ensuring zero protocol deviations for over 200 high-profile guests. Directed weekly scheduling for four senior managers and the Front Office Director. Processed attendance, leave, overtime, and payroll inputs for 40+ staff across 18 consecutive monthly cycles using OASIS and H2O, maintaining zero discrepancies. Resolved 200+ monthly operational requests via Salesforce GXP, achieving a 98% same-day resolution rate and delivering daily action reports to EXCOM. Trained 15+ personnel across Front Office, Housekeeping, Engineering, and Room Service on SOPs and system workflows, accelerating onboarding timelines by approximately 20%. Drafted executive correspondence, meeting minutes, operational logs, and management reports while safeguarding confidential guest records and compliance files under strict security protocols. Oversaw 200+ monthly maintenance and service requests through Salesforce GXP, coordinating cross-department follow-up. Administered system access provisioning and coordinated help-desk escalations, improving system uptime by 15%. Fielded daily executive communications, resulting in a 40% reduction in communication delays.
AUG 2020 - NOV 2022 · 2.3 years
Licensed Operations & Client Logistics Coordinator
AUG 2020 - NOV 2022 · 2.3 years
Coordinated private client arrangements from arrival to departure, managing Cairo, Egypt airport transfers, local movement, scheduling, and daily logistics for international guests. Processed government permits, entry approvals, and compliance documentation in line with official regulations. Managed real-time schedule adjustments, resolved operational disruptions, and maintained service continuity across multiple vendors and locations. Delivered professional bilingual communication for itinerary planning, service follow-up, and client liaison for an average of 10 clients. Maintained active professional licensing, accurate operational records, and independent compliance reporting.
AUG 2020 - NOV 2022 · 2.3 years
Licensed Operations & Client Logistics Coordinator
AUG 2020 - NOV 2022 · 2.3 years
Coordinated private client arrangements from arrival to departure, managing airport transfers, local movement, scheduling, and daily logistics for international guests in Cairo, Egypt. Processed government permits, entry approvals, and compliance documentation. Managed real-time schedule adjustments, resolved operational disruptions, and maintained service continuity across multiple vendors and locations. Delivered professional bilingual communication for itinerary planning, service follow-up, and client liaison for an average of 10 clients. Maintained active professional licensing, accurate operational records, and independent compliance reporting. (Role resumed July 2024 to present.)
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