Sales & Solutions Leader

NOV 2022 - PRESENT · 3.8 years

Paddle helps digital product companies operate and grow, automatically. As the complete Merchant of Record, Paddle runs and continuously optimizes the system behind global selling across payments, billing, tax, compliance, fraud, retention, and buyer support, helping businesses increase revenue, reduce cost, and manage risk as they scale globally. You obsess. We handle the rest. • Spearhead technical guidance for ProfitWell/Retain product line, enhancing quality and customer satisfaction • Differentiate Retain in saturated market using industry knowledge to capture major revenue channels • Manage revenue targets, working with strategic customers and supporting over 30K clients • Manage support and customer success team for Retain

Enterprise Solutions Engineer

AUG 2021 - APR 2022 · 9 months

- Provided technical expertise to help the customer achieve great things - Positioned Asana solution within the market space as a market leader - Helped to strategize the largest revenue opportunities at Asana - Coordinated with internal product stakeholders to deliver customer feedback and deliver solutions back to the customer - Collaborated with various internal departments, including Sales, Product, Security, User Operations, Customer Success, and Engineering

Consulting Solutions Engineer

NOV 2020 - AUG 2021 · 10 months

- Assisted field / sales team with network analysis for proper deployments - Liaised with Product Management and Engineering to implement new features - Debugged customer problems, analyzed PoV performance, and implemented procedures to improve processes - Improved sales enablement and sales operations to enhance employee knowledge and performance - Helped manage the sales operations / GTM tech stack to improve the sales / revops process

Operations and Strategy Leader

JAN 2020 - DEC 2020 · 1 year

- Created processes, procedures, and organized personnel for $10M general contractor - Implemented a fully digital workflow to allow the company to scale (CRM, workplace communication, video conferencing tools, etc) - Redefined sales organization and sales flow - Managed all vendors/subcontractors and legal contracts - Implemented proper margin expectations to allow for sizable growth - Created an organizational structure to allow for growth for a team of 30+

OPERATIONS & STRATEGY LEADER

JAN 2020 - OCT 2020 · 10 months

Established robust processes and implemented a cutting-edge digital workflow, streamlining operations for a $10M general contractor Revamped sales infrastructure, driving efficiency and effectiveness in revenue generation Instituted strategic margin expectations, laying the groundwork for substantial growth Orchestrated vendor and subcontractor management while refining the organizational structure to support a team of over 30 members

Solutions Engineering Leader (Zingbox)

OCT 2018 - DEC 2019 · 1.3 years

- Recognized as an IoT security/discovery subject matter expert, leading discussions and strategies - Established and maintained technical liaison with large healthcare systems and enterprise customers - Delivered presentations on technical solutions to top-tier executives and partners while offering robust PoC/PoV support to global sales teams - Served as the go-to technical SME for all ML/AI solutions, leveraging Zingbox's industry-leading IoT framework

Head of Sales Engineering

JUN 2016 - OCT 2018 · 2.4 years

- Championed product awareness for object detection leveraging neural networking (CNNs) - Fostered strategic partnerships, highlighting the platform's technical edge - Collaborated with key entities like DoD and automotive sectors on product advancements - Spearheaded web and mobile app development for neural network training, while leading all PoC activities

Head of Business Development

MAR 2015 - JUN 2016 · 1.3 years

- Acted as a business development and technical liaison for the adoption of the visitor management tool - Managed partnership discussions with enterprises of all sizes and assisted in shaping a scalable pricing model - Positioned as the customer-facing expert on Envoy Visitor registration - Organized trade shows and marketing events while implementing SFDC to track company/customer interactions

DIRECTOR, TECHNICAL MARKETING

APR 2006 - MAR 2015 · 9 years

Led a dedicated team responsible for benchmark testing activities Validated comprehensive product checks prior to client releases Administered state-of-the-art labs for high-level consultations and client engagements Disseminated industry insights through publications and facilitated knowledge-sharing sessions with the sales team

Director, Technical Marketing

JAN 2006 - MAR 2015 · 9.3 years

- Led a dedicated group responsible for benchmark testing activities - Validated robust product checks before releasing to clients - Administered state-of-the-art labs for high-level consultations and client interactions - Disseminated industry insights through publications and facilitated knowledge-sharing sessions with the sales team

Sales / Solutions Engineer

DEC 2004 - JAN 2006 · 1.2 years

- Managed inter-business relationships as it related to mesh networking/Wi-Fi products. - Subject matter expert on private data networks - Worked with strategic accounts inside to drive mesh networking adoption - Attended corporate executive events to present on mesh systems - Coordinated all PoC events

Product Manager

JAN 1999 - JAN 2002 · 3.1 years

- Managed mobile data product line - Supported customer deployments of mobile data / message switching systems - Customer roundtables / product steering committee lead - Customer training - Training for CAD, RMS and Mobile products

Police Officer

JAN 1997 - JAN 1999 · 2.1 years

- Provided security and protection to the citizens of Altamonte Springs - Responded to all dispatch emergency and non-emergency calls for police presence - Maintained the department’s internal communications LAN network - Trained employees on network communications and maintenance - Responsible for complete roll-out of department wide E911, CAD, RMS, and Mobile platform