Director, Project Management (Business & Product Operations)

JUN 2020 - APR 2026 · 5.9 years

Built and owned the agency's operating system—processes, platforms, and PMO infrastructure for a 2,000+ person global organization. - Architected full operating model from zero: defined work intake-to-delivery flows, governance, 7-level career framework, and staffing model; built high-performing 6-person team - Led enterprise platform transformation: evaluated 12 vendors, designed process architecture (intake/approval/resource planning), scaled Hive from 40-person pilot to 3,000+ global users—now org standard - Eliminated chronic scope/estimation failures: reversed $30K recurring overruns, drove budget accuracy to near-zero via systematic process redesign - Engineered eLearning delivery system (review cycles from dozens to ~2) + deployed BeFree platform (40% production time reduction) - Pioneered AI adoption across workflows: piloted GPT tools for proofreading, visual QA, creative briefs, timesheets - Operated as internal consultant through US/UK expansion/merger: translated executive intent into region-specific configurations

Director, Project Management (Creative & Product Operations)

JUN 2020 - APR 2026 · 5.9 years

- Built a Creative Operations PMO from the ground up, scaling from a solo operation to 6 direct reports and doubling throughput from 100 to 200+ deliverables/month — avoiding an estimated $270,000 in combined hiring and outsourcing costs. - Procured and rolled out a project management system (Hive) across a 3,000+ person network, negotiating a 20% early-adopter discount and locked pricing tiers — generating $10,000 in Year 1 savings. - Re-architected the eLearning development workflow, cutting lead times from 6 months to 1 month and recovering an estimated $100,000 annually in eliminated budget overages. - Developed a proprietary self-service QR and file-hosting platform, cutting turnaround time by 75% and saving an estimated $42,000 annually in developer costs. - Drove AI feature implementation across digital products, securing $120,000+ in new contracts and eliminating 140+ hours of manual processing annually. - Modernized the email design and development lifecycle, cutting lead times by 40% and saving an estimated $43,750 annually in design and development costs. - Formalized SOPs and templates for SOW and estimate creation, reducing drafting time by 50% and eliminating an estimated $220,000 in annual change order costs. - Introduced Kanban methodology and a pull resourcing system, recapturing an estimated $76,000 in annual PM capacity across a team of 4.

Director Project Management (Product Strategy & Digital Transformation)

JUN 2020 - PRESENT · 6.2 years

- Built the Creative Ops and PM discipline from 0→1: defined the model, implemented tooling, and scaled the function into a strategic partner across the agency’s design and tech work. - Led AI-Driven Product Strategy, developing and deploying GPT-powered automation tools that streamlined workflows, optimized team efficiency, and enhanced decision-making at scale. - Drove Digital Transformation Initiatives, reducing workflow complexity and implementing cross-functional improvement strategies that accelerated organizational agility. - Architected High-Performance Teams that consistently delivered complex digital solutions, bridging creative, technical, and business objectives. - Enabled Data-Driven Decision Making by integrating advanced technological solutions that enhanced team productivity and client engagement.

Sr. Integrated Producer | Product Manager

JAN 2020 - MAY 2020 · 5 months

- Diagnosed workflow bottlenecks on Audible CRM replatform; designed custom JIRA workflows and reporting infrastructure - Recovered a delayed project and delivered one month ahead of schedule

Program Lead

JAN 2020 - MAY 2020 · 5 months

- Diagnosed workflow bottlenecks on Audible’s CRM replatform; designed custom JIRA workflows and reporting infrastructure to recover a delayed project and delivered one month ahead of schedule.

New Business Consultant

NOV 2019 - DEC 2019 · 2 months

Developed and executed a strategic framework for a high-impact Verizon business pitch, coordinating C-suite executives, UX teams, and strategists to deliver a competitive proposal in 4 weeks.

Senior Program Manager

FEB 2019 - SEP 2019 · 8 months

- Stabilized an at-risk LEO Pharma drug launch by identifying a design skill mismatch and advocating for a talent change and additional UX support, realigning the team and restoring client confidence. - Redirected a high-profile pharma website split by championing a UX audit before execution, preventing a critical strategic misstep that would have undermined client confidence and compromised the launch.

Senior Project Manager

FEB 2019 - SEP 2019 · 8 months

Managed the strategic development of digital experiences for pharmaceutical clients, including consumer and HCP websites, CRM platforms, and immersive AR-enabled trade show exhibits. - Developed detailed statements of work, project cost estimates, and budget management for engagements exceeding $1M. Proactively identified and scoped out-of-scope elements, generating necessary change orders. - Owned all project plans and schedules, expertly managing the coordination of 8 concurrent projects to ensure on-time delivery. - Fostered strong relationships and aligned expectations with 3rd party vendors, maintaining seamless collaboration across the extended project team.

Director, Digital Production

MAR 2018 - NOV 2018 · 9 months

- Established and led the project management function for a boutique pharma-focused design and development agency, boosting on-time delivery by 25% and reducing budget overruns by 30%. - Shaped new business engagements ranging from $10K to $1M+, defining digital strategy and securing expanded client relationships. - Built and managed a resource allocation system, increasing overall team utilization by 20% through data-driven staffing decisions.

Organic Growth Operations Lead

SEP 2017 - MAR 2018 · 7 months

Managed a cross-disciplinary team of 12 across 4 locations through various design and strategy projects for JP Morgan including client management, budget ownership, and scheduling. The strategic engagement resulted in 2 additional tactical projects Partnered with the Account Director to build Rightpoint’s New York practice

Sr. Project Manager (Consultant)

SEP 2017 - MAR 2018 · 7 months

Managed a cross-disciplinary team of 12 across 4 locations through various design and strategy projects for JP Morgan including client management, budget ownership, and scheduling. The strategic engagement resulted in 2 additional tactical projects Partnered with the Account Director to build Rightpoint’s New York practice

Program Director

MAY 2016 - JUN 2017 · 1.2 years

- Delivered Quinnipiac University website replatform in high-complexity stakeholder environment (2 Webby nominations) - Led LegalShield digital transformation, generating $1M in incremental revenue

Senior Integrated Producer

JAN 2015 - MAY 2016 · 1.4 years

- Led digital transformation of in-house creative team by implementing end-to-end digital content strategy, encompassing UX, UI design, and content development, which enhanced the department's interactive marketing capabilities - Collaborated directly with Director of Brand Marketing to conceptualize and launch a pioneering content marketing practice, defining strategic vision and comprehensive roadmap for innovative brand storytelling - Represented the Creative department on steering committees for a complete redesign of Prudential.com, providing critical input on user experience and digital strategy

Portfolio Manager

SEP 2014 - DEC 2014 · 4 months

- Led a 10-person team delivering an enterprise digital asset audit one month ahead of schedule - Implemented Agile processes for code deployment, significantly improving website and mobile app performance

Director of Special Projects

OCT 2013 - JUN 2014 · 9 months

I manage projects that don't neatly fit into typical digital advertising project categories. These are products that are at the intersection of software and hardware.

Director of Project Management

OCT 2010 - JUN 2014 · 3.8 years

I ran the digital production team at Kirshenbaum Bond Senecal as well as for Spies & Assassins, the creative technology arm of the agency.

Management Supervisor

JUN 2009 - OCT 2010 · 1.4 years

Senior Producer

DEC 2007 - JUN 2009 · 1.6 years

Producer

JAN 2005 - DEC 2007 · 3 years

Senior Producer

DEC 2007 - JUN 2009 · 1.6 years

Producer

JAN 2005 - DEC 2007 · 3 years