Fractional COO for USA

JUN 2026 - PRESENT · 2 months

Sales Executive

SEP 2018 - NOV 2022 · 4.3 years

- Developed relationships with clients and healthcare professionals to promote hearingcare solutions and drive new business opportunities. - Managed the full sales cycle, from prospecting and product demonstrations to closing deals and ensuring client satisfaction. - Collaborated with internal teams to deliver tailored solutions, coordinate appointments, and ensure seamless service delivery.

Operations Strategy Lead

SEP 2018 - PRESENT · 7.9 years

Boots Hearingcare operates from over 450 Boots stores across the UK, providing expert hearing care advice, regular hearing assessments, and digital hearing solutions. The brand prides itself on clinical excellence, personalized customer care, and accessible value. I joined Boots Hearingcare to leverage my operations expertise in a healthcare-focused environment and drive impactful change. As an Operations Strategy Lead, I collaborate with audiologists and leadership teams to streamline processes and enhance patient experiences. In this role, my main responsibilities include: - Designing and implementing scalable operational strategies across multiple locations. - Collaborating with clinical teams to optimize patient care pathways. - Driving data-driven insights to improve service quality and operational efficiency. - Leading cross-functional initiatives to align business objectives with clinical outcomes. - Tracking key performance indicators to uphold compliance and continuous improvement.

Account Executive

DEC 2022 - JUN 2026 · 3.6 years

- Managed full sales cycle for enterprise clients, from prospecting and discovery calls to solution demos, negotiation, and closing deals. - Built strong relationships with C-level and senior stakeholders, uncovering business challenges and positioning Incorta’s analytics platform as the solution. - Collaborated with customer success and technical teams to ensure smooth onboarding, adoption, and long-term client satisfaction.

Operations Coordinator

JUL 2015 - SEP 2020 · 5.3 years

- Partnered with the sales team to manage client inquiries, prepare proposals, and support deal progression across multiple accounts. - Maintained CRM data, tracked sales pipeline activity, and generated reports to help leadership forecast revenue and identify opportunities. - Communicated with clients regarding order status, service issues, and product information, ensuring high satisfaction and repeat business.