Matt Crane
Founder at MGMT Boston
Boston, Massachusetts, United States
Artifacts
Liftoff MobileAt Liftoff, I served as the key relationship manager for Uber, one of our largest and most strategic customers. Starting in 2015, I managed the account as it expanded well beyond its original footprint, eventually growing into a $5M+ enterprise relationship that at one point became our single biggest customer. Managing a customer of this scale meant coordinating across regions and internal teams at the same time. I worked directly with product and engineering to make sure Uber's needs were reflected in what we built, ran regular QBRs to keep the relationship aligned on goals and performance, and handled escalations as they came up so issues didn't stall momentum. As the account grew, my role expanded with it, covering the relationship across the Americas, EMEA, LATAM, and APAC. Over the roughly four years I managed the relationship, Uber grew from a standard account into a $5M+ global partnership and, for a period, our largest customer overall. That growth came from staying close to the account across every region it operated in and making sure internal teams stayed responsive to what a customer of that size needed.
MGMT Boston · Founder · June 2023About six months into building MGMT Boston, I kept hearing the same company come up in conversations around town: Endeca. Its alumni had gone on to found or lead a striking number of Boston's most successful startups, and I felt that story hadn't really been told in full. I decided to make it the subject of one of our first major editorial pieces, betting that a well-researched piece on Boston's startup lineage would help establish MGMT Boston as a serious voice in the local ecosystem. I spent two to three months on the project, handling the research, scheduling, and interviews myself. I talked to six former Endeca people who covered a wide range of the company's history and functions: John Andrews (Director of Strategic Marketing through VP of Marketing & Product, 2004-2012), Steve Fredette (Software Engineer through Manager of Development, 2005-2012), Andrew Lau (Engineer through VP Engineering, 1999-2008), Vinay Mohta (Software Architect through New Market Development, 2000-2006), Julie Yoo (Software Engineer through Sales Engineer, 2001-2006), and Steve Papa (Co-Founder & CEO, 1999-2011). I pieced their accounts together into a series, published as "The Endeca Effect" on mgmtboston.com. The piece gave MGMT Boston real credibility early on. It opened doors to cover more of the startups those same Endeca alumni were building next, and it helped build the momentum that carried us through our first year.
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Leave a testimonialWork history
Dec 2022 - Present · 3.9 years · Founder
Feb 2015 - Nov 2022 · 7.8 years · Customer Success & Operations: IC > Director
Aug 2019 - Dec 2020 · 1.4 years · Mentor
Jun 2013 - Feb 2015 · 1.8 years · Account Strategist, Mid Market > Strategic Accounts
Jan 2011 - Jan 2013 · 2.1 years · Institutional Equity Sales Gopher
Jan 2010 - Jan 2011 · 1.1 years · Client Sales and Service Officer
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